We present QUARK (QUestion Answering Rendering Knowledge), an
architecture and a prototypical first partial implementation to answer customer
questions in the telecommunication domain from several knowledge sources. The system features a central dialog manager instance that collects answers for a given question from several knowledge sources and selects the most probable based on a combination of confidence value and a weight for each knowledge source “per se”.
Deutsche Telekom AG, DAI (Distributed Artificial Intelligence) Labor, DFKI (German Research Center for AI)
https://www.telekom.com/en
Felix Burkhardt does tutoring, consulting, research and development in the working fields human-machine dialog systems, text-to-speech synthesis, speaker classification, ontology based natural language modeling, voice search and emotional human-machine interfaces.
